MICROSOFT OFFICE ACCOUNT HELP HOW TO
MICROSOFT OFFICE ACCOUNT HELP TRIAL

Technical support does not include troubleshooting third-party services or add-ins.

MICROSOFT OFFICE ACCOUNT HELP HOW TO

You can learn how to contact technical support here: Contact support.

Recipient configuration (mailbox permissions, configuring mail forwarding, configuring shared mailbox).

Some examples of these issues are listed in the following table. Technical support for Office 365 operated by 21Vianet subscriptions provides assistance with basic installation, setup, and general technical usage.

MICROSOFT OFFICE ACCOUNT HELP TRIAL

Converting from a trial subscription to a paid subscription.

Signing up for a trial or purchasing a subscription.

Here are some examples of billing and subscription management issues: The support telephone number can be found on the Office 365 operated by 21Vianet portal. Billing and subscription management support can be accessed using the same phone number and online service request process as with technical support.

Billing and subscription management supportĪssistance for billing and subscription management issues is available online or by telephone during China business hours (Beijing Time), Monday through Friday. Pre-sales support can be accessed using the same phone number as with technical support. You can call during local business hours, Monday through Friday.

In addition, pre-sales support can help you find a Partner, and purchase and sign up for a trial. Pre-sales support for Office 365 operated by 21Vianet provides assistance on subscription features and benefits, plan comparisons, pricing and licensing, and helps to identify the right solution to meet your business needs. For more self-help resources, see Learn about Office 365 operated by 21Vianet. Self-service support is available for all Office 365 operated by 21Vianet users, and includes troubleshooting tools and videos, help articles and videos, as well as forums and wikis in the Office 365 community. Community and self-service support options Issues that originate in customer networks fall outside of the Office 365 support boundaries, and in these cases, customers must work with their networking team for assistance. The Office 365 operated by 21Vianet technical support team troubleshoots only those issues that are related to Office 365 operated by 21Vianet. Support is available both online through the Office 365 operated by 21Vianet portal, and by telephone for both paid and trial subscriptions.Īuthorized administrators can use the Office 365 operated by 21Vianet portal to submit service requests online and access support telephone numbers. With every subscription of Office 365 operated by 21Vianet, 21Vianet support provides technical, pre-sales, billing and subscription support. Technical support is provided in English 24 hours a day, 7 days a week, and in some cases, in local languages as noted. Local language support varies by country or region. In most countries or regions, billing support for Microsoft 365 for business products and services is provided in English from 9 AM-5 PM, Monday through Friday. The expected wait time is indicated in the Contact support pane. Enter a description of your issue, confirm your contact number and email address, select your preferred contact method, and then select Contact me.If the results don't help, at the bottom, select Contact Support.If you get a drop-down list, select the one closest to your question, or continue typing your question, then press Enter. Type a question or keyword into the text box.On the bottom right side of the page, select Help & support.For more information, see Who has admin permissions in my business?. If you get a message that says you don't have permission to access this page or perform this action, you aren't an admin. If you bought all your subscriptions through a partner, contact your partner for support. However, customer support is still available through Microsoft Support and Microsoft products are available through our partners in the region.You must have bought at least one subscription through Microsoft to access Microsoft support. Lebanon Microsoft Store for consumers closed on October 28, 2021. Microsoft has suspended all new sales of products and services in Russia. Microsoft Store Sales and Customer Supportįor support in Ukrainian select option 2.

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